Explanation

Those of you who know me know that Charter Communications was a thorn in my side for a long time. This blog is not a coward's venting/anger management therapy, though I'd have to say it ended up being that at times. After countless hours on the phone getting through to absolutely no one to complete a simple cancellation of my account, I began doing my best to make my wasted time as manageable as possible. These two accounts are the only written ones, but in them you'll find bits and pieces of what I had to do to make my calls documented and/or corrected because of a breakdown in their system. Read from the bottom of the page on up if you want to move chronologically. All of this is actually true. The first one is more about being on the phone with Charter, the second, is an actual interaction via e-mail between "me & Tom." If you have had problems with the cable companies, you know what I mean. Enjoy!